Shipping/Returns
Order Processing
- Same-day goal: Orders placed before 2 PM EST (Mon–Fri, holidays excluded) usually ship the same business day.
- Standard window: Orders placed after 2 PM ship within 1-2 business days.
- Peak periods / weather: Add 1–4 extra business days if carriers are backlogged.
- CBD For The People (FTP) & iDELTA8: Dispatch 48 hours after order (weekdays only).
Vape Delivery & PACT-Act Compliance
All vape products, including disposables, cartridges, and dab pens, are shipped in compliance with relevant regulations and the PACT Act. Processing and shipping times may vary based on the destination and product type, and all shipments are subject to applicable legal requirements.
- More info
Certain vape products on this site may be shipped in accordance with applicable regulations, which may include age verification requirements. A government-issued photo ID may be required upon delivery. Processing and shipping times can vary based on destination and product type.
Typical Transit Times
Most U.S. addresses receive packages 3–5 business days after the ship date. Remote or rural areas may take longer.
State & Local Shipping Restrictions
We are committed to operating in full compliance with all applicable federal, state, and local laws and regulations. As part of our responsibility to uphold these standards, we regularly review and update our shipping and product availability policies to reflect any changes in legal status across jurisdictions.
Certain products in our catalog may be subject to restrictions or limitations based on your shipping address and local regulations. In instances where an item in your cart is not permitted to be shipped to your location due to legal constraints, we reserve the right to adjust your order accordingly in line with compliance obligations.
- More info
We aim to follow all applicable federal, state, and local regulations when necessary. Certain products, such as CBD with detectable Δ9-THC, Delta-8, Delta-10, HHC, THC-A, Kratom, and Amanita muscaria mushrooms, may be subject to shipping restrictions in some locations. These restrictions can vary by state or locality, including but not limited to:
- CBD with detectable Δ9-THC: Idaho, Iowa, Nebraska, Kansas
- Delta-8, Delta-10, HHC, THCP, and other hemp-THC isomers: Alaska, Arizona, Arkansas, Colorado, Delaware, Idaho, Iowa, Montana, New York, North Dakota, Rhode Island, Utah, Vermont, Washington
- THC-A products: Idaho, Kansas, Nebraska, South Dakota, West Virginia
- Kratom: Alabama, Arkansas, Indiana, Rhode Island, Vermont, Wisconsin (and some local bans)
- Amanita muscaria mushroom products: Louisiana
As laws and regulations can change without notice, we review these periodically. For more details, please see our Legal Disclaimer & Compliance page.
Returns & Exchanges
- 30-day unopened returns: Factory-sealed items may be returned within 30 days of purchase for a full product refund (shipping fees are non-refundable).
- Opened items: Eligible for replacement only if damaged or defective on arrival—contact us within 7 days.
- Return shipping: Customer pays for voluntary returns; use a trackable method.
- Defective / wrong item: Email info@purecbdnow.com—we’ll replace it at no charge.
How to Return
- Request an RMA via info@purecbdnow.com.
- Package the unopened item(s) with the order number.
- Mail to:
PURE CBD NOW
Attn: RETURNS
11811 North Tatum Blvd. STE 3031
Phoenix, AZ 85028 - Refunds are processed to the original payment method within 5 business days of receipt.
Questions? Email info@purecbdnow.com or call 888-123-4567 (Mon–Fri 9 AM – 5 PM CT).