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Shipping/Returns

Order Processing

  • Same-day goal: Orders placed before 2 PM EST (Mon–Fri, holidays excluded) usually ship the same business day.
  • Standard window: Orders placed after 2 PM ship within 1-2 business days.
  • Peak periods / weather: Add 1–4 extra business days if carriers are backlogged.
  • CBD For The People (FTP) & iDELTA8: Dispatch 48 hours after order (weekdays only).

Vape Delivery & PACT-Act Compliance

Vape items (disposables, cartridges, dab pens) ship with adult-signature (21 +) verification in full PACT-Act compliance. A government-issued photo ID is required upon delivery. Processing and transit times vary by destination and product type.

Typical Transit Times

Most U.S. addresses receive packages 3–5 business days after the ship date. Remote or rural areas may take longer.

State & Local Shipping Restrictions

We obey all federal, state, and local laws. If your cart contains a product restricted in your location, the order will be cancelled and refunded. This list is reviewed quarterly; laws can change without notice.

  • CBD products with detectable Δ9-THC – cannot ship to Idaho, Iowa, Nebraska, Kansas.
  • Delta-8, Delta-10, HHC, THCP, and other hemp-THC isomers – cannot ship to Alaska, Arizona, Arkansas, Colorado, Delaware, Idaho, Iowa, Montana, New York, North Dakota, Rhode Island, Utah, Vermont, Washington.
  • THC-A products – cannot ship to Idaho, Kansas, Nebraska, South Dakota, West Virginia.
  • Kratom – cannot ship to Alabama, Arkansas, Indiana, Rhode Island, Vermont, Wisconsin.  Local bans also apply in Sarasota County FL; San Diego CA; Oceanside CA; Alton IL; Jerseyville IL; Edwardsville IL; Columbus MS; Union County MS; Ascension Parish LA; Franklin Parish LA; Rapides Parish LA; Malheur County OR.
  • Amanita muscaria mushroom products – cannot ship to Louisiana.

Full details are available on our Legal Disclaimer & Compliance page.

Returns & Exchanges

  • 30-day unopened returns: Factory-sealed items may be returned within 30 days of purchase for a full product refund (shipping fees are non-refundable).
  • Opened items: Eligible for replacement only if damaged or defective on arrival—contact us within 7 days.
  • Return shipping: Customer pays for voluntary returns; use a trackable method.
  • Defective / wrong item: Email info@purecbdnow.com—we’ll replace it at no charge.

How to Return

  1. Request an RMA via info@purecbdnow.com.
  2. Package the unopened item(s) with the order number.
  3. Mail to:
    PURE CBD NOW
    Attn: RETURNS
    11811 North Tatum Blvd. STE 3031
    Phoenix, AZ 85028
  4. Refunds are processed to the original payment method within 5 business days of receipt.

Questions?  Email info@purecbdnow.com or call 888-123-4567 (Mon–Fri 9 AM – 5 PM CT).