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Shipping/Returns

Order Processing

Vape Delivery & PACT-Act Compliance

All vape products, including disposables, cartridges, and dab pens, are shipped in compliance with relevant regulations and the PACT Act. Processing and shipping times may vary based on the destination and product type, and all shipments are subject to applicable legal requirements.

Typical Transit Times

Most U.S. addresses receive packages 3–5 business days after the ship date. Remote or rural areas may take longer.

State & Local Shipping Restrictions

We are committed to operating in full compliance with all applicable federal, state, and local laws and regulations. As part of our responsibility to uphold these standards, we regularly review and update our shipping and product availability policies to reflect any changes in legal status across jurisdictions.

Certain products in our catalog may be subject to restrictions or limitations based on your shipping address and local regulations. In instances where an item in your cart is not permitted to be shipped to your location due to legal constraints, we reserve the right to adjust your order accordingly in line with compliance obligations.

Returns & Exchanges

How to Return

  1. Request an RMA via info@purecbdnow.com.
  2. Package the unopened item(s) with the order number.
  3. Mail to:
    PURE CBD NOW
    Attn: RETURNS
    11811 North Tatum Blvd. STE 3031
    Phoenix, AZ 85028
  4. Refunds are processed to the original payment method within 5 business days of receipt.

Questions?  Email info@purecbdnow.com or call 888-123-4567 (Mon–Fri 9 AM – 5 PM CT).